West Cook News

West Central Consolidated Communications (WC3) has introduced a new Text-to-911 service, allowing residents in Riverside, Brookfield, North Riverside, and McCook to send text messages directly to 911 during emergencies. The service is designed to improve public safety and provide emergency access for individuals who may not be able to make a voice call.

Text-to-911 can be used in situations such as domestic violence incidents, active threats, or by people who are deaf, hard of hearing, or have speech disabilities. According to Telecommunicator Gina Plastiak, "Voice calls to 911 are always the fastest and most reliable way to get help. But Text-to-911 provides another critical option when calling isn't possible."

To use the service, residents should enter 911 in the recipient field of their text message, briefly describe the emergency and location if possible, and respond promptly to dispatchers' questions. WC3 advises that voice calls remain the preferred method for contacting emergency services. Messages should be brief and clear without emojis or images. The service depends on wireless carrier support; it may not work with roaming or Wi-Fi texting.

Jessica Frances, Chairperson of WC3 and Village Manager of Riverside, said: "I am pleased that we are able to offer Text-to-911 services to the residents of Riverside, Brookfield, North Riverside, and McCook. Through our strong partnership and commitment to WC3 and the region, we are able to provide a high level of service while continuing to leverage technology to enhance those services. I would also like to express my gratitude to Interim Director Gutschick, our telecommunicators, the Chiefs from our respective communities and the Executive Board for their dedication and hard work in making this possible."

The launch reflects WC3's ongoing efforts to adopt modern technology for community safety and ensure equal access for all residents.