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West Cook News

Thursday, November 21, 2024

Crisis lines: understanding when to call 988, 911 or Thrive Center

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Vicki Scaman President at Oak Park | Official website

Vicki Scaman President at Oak Park | Official website

The introduction of the 988 National Suicide and Crisis Lifeline in 2022 marked a significant step forward in providing immediate support for individuals experiencing mental health crises. The three-digit dialing code connects callers to trained counselors who offer confidential assistance, focusing on mental health, substance use, and suicide prevention. However, it is crucial to note that 988 is not intended for life-threatening situations requiring immediate medical or law enforcement intervention; such cases should still be directed to 911.

The 911 emergency number remains essential for dispatching emergency responders like police and firefighter/paramedics to provide urgent assistance in life-threatening situations. Its scope extends beyond mental health issues to any emergencies necessitating physical, on-site intervention.

In Oak Park, the Thrive Counseling Center offers a local crisis line at 708.383.7500 extension 1. This service operates around the clock and provides personalized support for community members facing mental health challenges or emotional distress. While similar to the national 988 lifeline, Thrive's localized approach benefits those seeking continuity of care within Oak Park. Additionally, individuals can visit during business hours—9 a.m. to 8 p.m., Monday through Thursday, and 9 a.m. to 5 p.m., Friday—to speak with a crisis worker.

Understanding these different services ensures that people in crisis receive appropriate support while raising awareness about suicide triggers and warning signs helps communities prevent tragic outcomes.

Recognizing triggers such as major life changes—like losing a loved one or financial hardship—and warning signs including feelings of hopelessness or increased substance use is vital for effective suicide prevention.

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