West Central Consolidated Communications announced on Sept. 15 the launch of Text-to-911, a new service that allows residents to send text messages directly to 911 during emergencies.
The introduction of this service is intended to improve public safety and provide emergency access for individuals who may not be able to make a voice call, such as those experiencing domestic violence, active threats, or people who are deaf, hard of hearing, or have speech disabilities.
Telecommunicator Gina Plastiak said, “Voice calls to 911 are always the fastest and most reliable way to get help. But Text-to-911 provides another critical option when calling isn’t possible.” The process involves entering 911 in the “To” field of a text message, briefly describing the emergency and location if possible, and responding promptly to dispatcher questions. Residents are reminded that voice calls remain preferred when possible and that messages should be brief without emojis or photos. The service is only available where supported by wireless carriers; roaming and Wi-Fi texting may not work.
Jessica Frances, Chairperson of West Central Consolidated Communications (WC3) and Village Manager of Riverside, said, “I am pleased that we are able to offer Text-to-911 services to the residents of Riverside, Brookfield, North Riverside, and McCook. Through our strong partnership and commitment to WC3 and the region, we are able to provide a high level of service while continuing to leverage technology to enhance those services. I would also like to express my gratitude to Interim Director Gutschick, our telecommunicators, the Chiefs from our respective communities and the Executive Board for their dedication and hard work in making this possible.”
The Village of Riverside promotes cultural awareness through its historical commission and public library programs according to the official website. The village aims to deliver municipal services responsibly while upholding its historical heritage and community atmosphere according to the official website. It is recognized for its landscape design by Frederick Law Olmsted according to the official website, offers services including fire suppression, emergency medical care, law enforcement, parks programs, and public library access according to the official website, functions as a suburban municipality focused on community management and historical preservation according to the official website, and received recognition as a National Historic Landmark in 1970 for its role in national history according to the official website.
The addition of Text-to-911 reflects ongoing efforts by local officials and agencies like WC3 to use modern technology in enhancing safety measures while maintaining equal access for all residents.
